EPIC Project Manager

Summary: The Epic Technical Manager leads the design, implementation, and support of the technical architecture for the Epic environment. Provides leadership to the Epic Technical Team including, but not limited to, strategic technical guidance, project management, personnel management and optimization for the Epic solution. Coordinates production and non-production hardware and software support for the Epic infrastructure including servers, network, storage, backup, operating systems, virtualization platforms, and desktop devices. Oversees Epic security administration, disaster recovery planning and implementation requirements for the Epic infrastructure. Partners with the Epic and Enterprise Architecture teams to ensure efficient functionality and performance.

Qualifications:

• Bachelor's degree required.
• 3 years of experience in a supervisory or management level role; ability to demonstrate strong leadership within matrix teams.
• Expert knowledge of the healthcare industry. Minimum of 2 years of experience in a Health Care environment preferred.
• Minimum of 8 years of experience in information technology required.
• Expert knowledge of networks, virtual desktop, server operating systems, EMC SAN storage technologies, VMWare Server Virtualization, and overall infrastructure design and architecture.
• Prior experience implementing Epic Systems preferred. Overview of Implementation. Technical Overview of Implementation.
• Experience with security administration and security provisioning.
• Proven track record of successfully delivering projects on time and on budget.
• Optional: Epic e-learnings: System Pulse, Hardware Overview, Overview of Hyperspace, Introduction to Chronicles, Printing Overview, Office Visit Demonstration, Preadmitting a New Patient, Physician Rounding Overview.

Licensure, Registration, and/or Certification:

• Epic certification required ECSA or Epic Security, within 6 months of employment including 2 test re-takes.
• Microsoft certification is a plus.
• PMP/Project Management Certification preferred.

Raz Imports

- Arlington, TX

2016 to 2018

• Monitor requisition approval process and notify recruiting a team on status changes.
• Assist recruiters in managing job postings, scheduling debriefing sessions, and storing candidate assessment forms in ATS as requested.
• Prepare and act as primary contact for offer letters.
• Handle complex interview coordination - communicate interview details to the candidate, making certain s/he has all the information necessary (detailed directions, dress code, interview logistics, etc.).
• Enter and maintain the integrity of data in recruiting database and produce ad hoc recruiting reports as necessary.
• Manage the pre-employment process by running background checks, monitoring drug screens, and acting as a liaison between candidates and recruiters.
• Support the employee referral process by fielding employee referral submissions, tracking referrals, routing to the recruiting team, and developing the monthly employee referral success story.
• Monitor recruiting database (e.g., managing requisitions and updating employees records and status reports).
• Record invoices/process candidate expenses.
• Participate in HR initiatives and projects such as job descriptions, marketing/branding, Hiring Manager satisfaction.
• Provide a high level of customer service to the organization.
• Perform data entry, track resumes, audit job postings for compliance, and maintain the integrity of the data within the applicant tracking system.
• Run reports for the HR organization as requested.

Senior Coordinator

Pier 1 Imports

- Fort Worth, TX

2014 to 2016

• Proactively source candidates (passive and active) through various techniques including LinkedIn
• Recruiter and other Social Media sites.
• Partner with hiring managers and HR resources to create job descriptions and job listings; post open positions to various recruiting channels and websites.
• Schedule and perform phone screen interviews as needed.
• Coordinate and administer candidate testing and assessment including travel as required.
• Ensure the candidate experience is smooth and efficient communicating through the full life cycle including onboarding at the corporate facility.
• Support the diversity of equal opportunity and affirmative action objectives of the company.
• Create, maintain and distribute reports for training and talent programs.
• Assist with gathering, reporting and analyzing data to determine program impacts to business results.
• Troubleshoot Service Desk tickets.
• Create and maintain custom reports - Design and develop reports and data dashboards • Manage course catalog and event calendar.
• Process invoices and follow up with vendors and other providers on questions, issues, etc.
• Manage logistics, materials, registration, completions for NHO.
• Make recommendations to changes for NHO and update NHO training materials.

Corporate Recruiter

AIMCO

- Houston, TX

2012 to 2014

• Partner with the HR Director to understand recruitment needs and hiring dynamics of the company.
• Provide management oversight of recruiting accounts, initiatives and procedures.
• Provide recruitment counsel and guidance to hiring managers and HR professionals with hiring and employment.
• Work collaboratively with hiring managers to understand business objectives and candidate requirements for open positions.
• Assist with both external and internal hiring efforts (internal recruitment meaning assessment of employees for different or more senior roles.)
• Counsel the candidate on benefits, salary, and environment.
• Develop a recruitment strategy. This may include job posting optimization, recruiting marketing channel development, job board procurement, digital and non-digital employment marketing, comprehensive recruitment campaign planning, talent planning, etc.
• Ensure compliance with applicable statutes and regulations related to the company's recruiting efforts.
• Identify and source appropriate talent for current open roles within the organization, or future talent needs by developing a talent pool or social engagements.
• Use applicant tracking systems and other recruiting software and system to track applicants through the selection phase through to on-boarding.
• Use social media, job boards, Internet sourcing, and other technical means to source candidates for open jobs.
• Conducts presentations at high schools and technical schools. Establishes and maintains relationships with area schools.
• Participate in employment events, such as career fairs.
• Manage college and high school recruiting programs and execute and manage summer internship programs.
• Manage and guide development of employment resources.
• Develop relationships with third party recruitment agencies and staffing firms and manage the procurement and measurement process.
• Provide superior customer service to candidates and internal & external customers throughout the recruitment process; ensure all verbal and written communications are accurate, clear, concise and professional.

Customer Relations Manager

Enova Financial

- Chicago, IL

2004 to 2012

• Oversee day to day functions for a team of representatives.
• Coach, develop, observe the application of your coaching feedback through associate and team lead performance and execution.
• Utilize sound judgment in escalating organizational risks to HR and Senior Management.
• Monitor and analyze trends utilizing department data and reports to make real time business decisions and recommendations.
• Service customers through multiple channels including phone, email, and chat.
• Monitor and complete quality reviews to ensure reps are following compliance guidelines and creating the expected customer experience through following business expectations, scripts, and best practices.
• Conduct one- on- one meeting, weekly meetings, coaching/developmental plan sessions, and performance reviews in a timely manner.
• Partner with supporting business units regarding Bankruptcy, Fraud, Systems, IT, Training, S&O, and QA items to improve response rates and overall effectiveness.
• Walk the floor to create awareness, observe call center activity to identify business procedural opportunities, and take action for prioritization and implementation.
• Actively engage with the floor representatives and our customers by ensuring availability for questions and or customer escalations or answering calls/chats when volume dictates.
• Assist with administrative responsibilities including updates to customer information, processing of credit card payments, adjusting fees, and canceling payments.
• Perform additional functions as assigned by Site Manager/ Director.
• Adhere to, lead by example, and communicate, understand, and enforce company policies, procedures, and practices.
• Occasionally responsible to oversee the activity of the call center in the absence of Site Manager.
• Maintain and control access to combinations, keys, cards, fobs, and other access devices as appropriate.
• Take corrective actions with employees if infractions occur and document results and reward employees when they excel in their work performance.

Education

• Project Management
• Strayer University
• 2021

Skills

• 40 wpm (8 years)

Additional Information

TECHNICAL SKILLS

• Detailed Oriented Written and Verbal Communication Proofreading and Editing Critical Thinking
• Excellent Organization Proactive Time Management Project Management Supervisory Skills
• Proficient in MS Office Egencia SharePoint Concur Oracle Kronos SAP Publisher Adobe Salesforce
• Google Sheets Lotus Notes People Soft MAC Programs 40 wpm typing with complete accuracy